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Most
Frequent Questions
What areas do you
serve for your home services?
We proudly serve all of Metro Vancouver including Surrey, Vancouver, Langley, Delta, Burnaby, Coquitlam, Richmond, and White Rock. Within Surrey, we cover all neighborhoods including South Surrey, Guildford, Fleetwood, Cloverdale, Newton, Whalley, Panorama Ridge, and Fraser Heights. Contact us to verify if we service your specific location.
Do you offer free
estimates?
Yes! We provide free, no-obligation estimates for all our services including renovations, security systems, electrical work, handyman services, and property maintenance. Simply call us at (672) 966-6747 or fill out our contact form to schedule an appointment. We'll assess your project and provide a transparent, detailed quote with no hidden fees.
Are you licensed and
insured?
Absolutely. Aurxio Contracting is fully licensed, bonded, and insured for all the services we provide in British Columbia. Our team carries comprehensive liability insurance and WCB coverage for your protection. We're happy to provide proof of insurance and licenses upon request for your peace of mind.
How long does a
typical renovation project take?
Project timelines vary based on scope and complexity. A bathroom renovation typically takes 2-4 weeks, a kitchen renovation 4-8 weeks, and full home renovations 8-12 weeks or more. Small handyman jobs can be completed in a few hours to a couple of days. We provide detailed timelines during your free consultation and keep you updated throughout the process.
Do you offer 24/7
emergency repair services?
Yes! We offer 24/7 emergency repair services for urgent issues like burst pipes, electrical failures, broken locks, security system malfunctions, and other time-sensitive problems. Call our emergency line at (672) 966-6747 anytime, day or night, and we'll dispatch a technician immediately.
What kind of warranty
do you offer?
We stand behind our work with a comprehensive warranty. All our workmanship is guaranteed for 2 years, and manufacturer warranties on materials and products (including security systems, appliances, fixtures) apply as per their terms. If any issue arises due to our workmanship, we'll make it right at no additional cost. Customer satisfaction is our top priority.
What types of security
systems do you install?
We install a wide range of security solutions including CCTV camera systems (analog and IP), alarm systems, fire alarm systems, smoke and CO detectors, access control systems, intercom systems, and video doorbells. We work with top brands and can design custom security solutions for both residential and commercial properties. All installations come with remote monitoring capabilities.
Do you offer smart
home automation installation?
Absolutely! We specialize in smart home automation including lighting control, motorized blinds, smart thermostats, voice-activated systems (Alexa/Google Home integration), and remote access monitoring. Our team can design and install a fully integrated smart system that fits your lifestyle and budget, allowing you to control your home from anywhere.
Do I need a permit for
my kitchen or bathroom renovation?
Permit requirements depend on the scope of work. Electrical, plumbing, structural changes, and major renovations typically require permits from the City of Surrey or your local municipality. We handle the entire permit process for our clients - we'll determine what permits are needed, submit applications, and ensure all work passes inspection. This ensures your renovation is safe, legal, and won't cause issues when you sell your home.
What payment methods
do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), debit cards, e-transfers, and certified cheques. For larger renovation projects, we offer flexible payment plans with a deposit required upfront and progress payments throughout the project. We also offer online payment options for your convenience. All payments are secure and fully receipted.